Return & Exchange
Returns & Exchanges Policy
Returns
We accept returns with a genuine and valid reason. Return requests must be raised within 3 days of delivery (the day of delivery counts as Day 1).
- Prepaid Orders: A return fee of ₹100 will be deducted from your refund.
- COD Orders: The ₹99 shipping charge is non-refundable, and an additional ₹100 return fee will also be deducted.
Approved refunds will be credited via bank transfer or UPI.
Exchanges
Exchanges are available for size adjustments or product exchanges and are completely free — no charges apply, whether your order was prepaid or COD. Please inform us of any size or product issues within 3 business days of delivery. A product is eligible for exchange only once per order.
How to Initiate a Return or Exchange
Click here to raise a return or exchange request through our Returns Portal. Alternatively, email us at herinsales@gmail.com with your order details and reason.
Alternatively, email us at herinsales@gmail.com with your order details and reason.
Order Cancellation
Orders can be cancelled within 2 hours of placing the order, provided they haven't been dispatched yet. To cancel, message us on WhatsApp at +91 9999176446. Once shipped, cancellation may not be possible.
Package Opening Process (Mandatory)
Please record a complete unboxing video — from receiving the package to fully opening it. This video is mandatory if you're reporting a defect or damage. Without it, we may not be able to assist further.
Processing Time
The complete return or exchange process takes approximately 1 to 1.5 business weeks from the date of initiation.
Company's Authority
In case of any dispute, Herin holds final authority on decisions regarding returns, exchanges, and refunds.
Please Note
Herin partners with a third-party logistics provider. While we ensure timely and safe deliveries, unforeseen circumstances may occasionally occur that are beyond our control. We kindly request your patience and understanding in such situations.