STEP 1
Raise an exchange request from your herin account, within 7 days of the delivery of the product or email us at info@herin.co.in.
STEP 2
Pack the product back in the bag and ship it to us ( the courier charges will be borne by the customer)
STEP 3
Our team will assess the product, once it reaches our warehouse.
STEP 4
Our team will assess the product, once it reaches our warehouse.
STEP 5
Our team will assess the product, once it reaches our warehouse.
Since a third party, i.e a courier company is involved, the return/exchange procedure takes 15 working days to be completed. On receiving the garment, our team will take up to 2 working days to inspect the product. If all our conditions for replacements are met, our team will dispatch your desired product, and will notify you via email.
Our inspection team will verify the following conditions, before processing the exchange:
- The request for exchange needs to be informed within 7 days of the delivery of the product.
- Garments on sale will not be applicable for exchange/return.
- The product should be unused and in its original condition. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (Natural body odor, body deodorant, perfume, etc.)
- The price tags and the brand tags must be present in its original state.
- Night suits are not applicable for returns. Only size exchange would be possible for night suits from Herin.
Yes. However, in case the new product is of a higher value, the additional amount to be settled will have to be paid by the customer. In case the new product is of a lower value, the excess amount will be given as store credit to the customer. (No amount will be given in the form of cash refund/bank account refund.)
- We also have a pick-service to facilitate the exchange. However, this service will be chargeable and non-refundable.
- In case of the pick-up service, a flat charge of Rs 150 will be applicable. The payment for the same will have to be done by the customer via Google Pay/ Paytm or Bank Transfer. Upon submitting the exchange request, please reach out to us on info@herin.co.in. Our team member will get in touch with you to help you out with the same. We will not be accepting any other mode of payments for the pick-up service.